AI is changing the shape of the workday, and effective implementations quietly remove work, which can lead to meaningful time savings. According to a recent Gartner study, AI saves sellers nearly five hours a week. Email is often where that shift shows up first. As a company grows across teams and time zones, email grows with it, and people can end up spending some of their best hours parsing threads, chasing action items, and rebuilding context that AI could surface much faster.

Automate your email workflows and help reclaim productive time with Amazon Quick, a generative AI assistant that connects to your business data and takes action on your behalf. When you connect Quick to Outlook, it summarizes long email threads, drafts replies with relevant context, schedules meetings, and starts downstream workflows.

In this post, we walk you through the end-to-end integration setup, demonstrate real-world automation scenarios, and show you how to achieve measurable time savings across your organization. Whether you’re an IT leader evaluating enterprise AI solutions or a developer building workflow automation, this post gives you the foundational knowledge to connect Outlook to Quick. With that knowledge, you can work toward reclaiming your team’s most valuable resource: their time.

Solution overview

By completing this integration, you can access capabilities across the core tools in Quick that reduce email handling time by automating repetitive tasks and surfacing relevant information when you need it:

With Amazon Quick chat agents, a capability of Amazon Quick, you can create custom AI assistants that draft contextual email responses and summarize lengthy threads without leaving your inbox. These assistants also access your organization’s knowledge bases, product documentation, and internal wikis. This can help reduce response drafting time while maintaining quality and consistency.
With Amazon Quick Flows, you can build AI-powered workflows that automate routine email tasks, such as meeting briefings generated automatically, action items extracted from threads, or customer inquiries routed to the right teams. Teams might experience time savings in meeting preparation with automated briefings.
With Amazon Quick Automate, you can orchestrate complex, multi-step processes that span email, calendars, and other enterprise systems. You can automate customer onboarding sequences, procurement approvals, and cross-departmental coordination through a single automation layer, reducing manual handoffs with end-to-end orchestration.

Whether you want to enhance individual productivity through intelligent email assistance or automate organization-wide communication workflows, this post provides the foundation you need.

Prerequisites

Before you begin, verify you have:

Administrative access to the Microsoft Entra admin center, the Microsoft identity and access management service (formerly Azure AD).
Application Developer permissions (or higher) in your Microsoft tenant.
Access to Amazon Quick in your AWS account.
Familiarity with OAuth 2.0 authentication flows. OAuth 2.0 is the industry-standard protocol that Quick uses to securely access Outlook on your behalf without storing your password. You grant specific permissions, such as reading email or managing calendars, rather than sharing credentials.

Walkthrough

This integration uses Microsoft Graph API to connect Outlook with Amazon Quick through OAuth 2.0 authentication. Configure your Outlook connector by completing the following steps.

Step 1: Add the Microsoft Outlook connector

In the Amazon Quick navigation menu, choose Connect apps and data, and then choose Connectors. Search for Outlook, and then choose Connect.

Amazon Quick Connectors page with the Microsoft Outlook connector and the Connect option

Figure 1: Adding the Microsoft Outlook connector in Amazon Quick

Step 2: Authorize the integration

A sign-in page appears for you to sign in with your Outlook email.

If you signed in previously with different email addresses, choose the one you want to use. For first-time configuration, choose Add account or Use another account, and then sign in with your email address and password.

Microsoft sign-in page for entering your Outlook account credentials

Figure 2: Signing in with your Outlook account

Step 3: Authorize Amazon Quick to access your Outlook email

After you sign in to Outlook, choose your current Amazon Quick account to authorize Amazon Quick to access your Microsoft Outlook email.

Amazon Quick account selection page to authorize access to Outlook

Figure 3: Authorizing Amazon Quick to access Outlook

Step 4: Check the connection status

After you authorize Outlook, the connector displays a Signed in, Ready status. (Optional) To test the connection, choose Try it.

Outlook connector showing a Signed in and Ready status with the Try it option

Figure 4: Confirming the connection status

Step 5 (optional): Test Outlook email actions

Choose one of the sample questions, such as checking email, writing an email, or summarizing calendar events.

Amazon Quick sample questions for checking email and summarizing calendar events

Figure 5: Testing Outlook email actions with sample questions

Use cases and benefits

With Microsoft Outlook integrated into Amazon Quick, you can address communication and workflow challenges across several categories. The following use cases are grouped by Quick tool, each with the customer outcomes you can expect.

Quick chat agent use cases

Customer support email assistance: Support teams can use Amazon Quick chat agents to draft professional, consistent responses to customer inquiries. The chat agent accesses your knowledge base, product documentation, and previous case resolutions to suggest contextually appropriate replies. This can help reduce average response time while maintaining quality standards.

Executive communication support: Executive assistants and leadership teams find chat agents valuable for summarizing lengthy email threads and identifying critical action items. The chat agents can also draft communications that match the appropriate tone and formality level for different audiences. This can help executives spend less time on email management and correspondence.

Sales team enablement: Sales representatives can query chat agents directly from Outlook to retrieve pricing information, competitive positioning, and customer history. They can then incorporate these insights into prospect communications without switching applications or searching through multiple systems.

Quick Flows use cases

Automated meeting briefings: Configure Quick Flows to run before scheduled meetings, automatically pulling relevant email, documents, and context into a briefing summary delivered to your inbox. Teams might experience time savings in meeting preparation.

Weekly status report generation: Scheduled flows can aggregate email communications, extract project updates, and compile status reports. This can help reduce the time spent on manual report compilation per team member.

Action item extraction and task creation: Build flows that monitor incoming email, identify action items and commitments, and automatically create tasks in project management tools such as Asana or Monday.com. This can help reduce missed deadlines through automated task tracking.

Quick Automate use cases

Customer onboarding orchestration: Automate the end-to-end customer onboarding process. When a new customer signs their contract (detected through email), Quick Automate triggers account provisioning, schedules kickoff meetings, sends welcome communications, and notifies internal stakeholders. This can help accelerate onboarding while reducing manual coordination errors.

Cross-departmental coordination: Orchestrate complex processes that span departments, such as employee onboarding that coordinates between HR, IT, facilities, and the hiring manager. Email serves as both a notification channel and a trigger for subsequent workflow steps. This can help accelerate new hire setup through automated cross-department coordination.

Conclusion

Throughout this post, we demonstrated how to integrate Microsoft Outlook with Amazon Quick. This integration turns email into a more streamlined, AI-assisted communication channel for your organization.

By completing this integration, you’ve established the foundation to deploy Quick chat agents that provide intelligent email assistance, from drafting responses to surfacing relevant knowledge. You can also create Quick Flows that automate routine email tasks and connect inbox activities to broader business workflows. To orchestrate complex, multi-step operations, you can build Quick Automate processes.

Additional resources

To learn more about Amazon Quick, see these resources:

Amazon Quick Documentation.
Amazon Quick Pricing.
Quick User Guide for language support and other useful information.

We look forward to seeing how you use the Outlook integration to enhance productivity across your organization. Share your implementations and questions in the AWS re:Post community, and stay tuned for future posts exploring additional Quick integrations and automation patterns.

About the authors

Dalien Ahiekpor

Dalien is a Senior Account Executive at AWS supporting enterprise Travel and Hospitality customers. With four years of experience as a Technical Account Manager before moving into his current role, Dalien brings a unique blend of technical depth and business acumen to every customer engagement. He is passionate about helping customers leverage cloud technology to transform the guest experience.

Vincent Wu

Vincent is a Specialist Solutions Architect at AWS, focused on helping customers harness generative AI to transform everyday productivity. With more than 14 years of experience, he loves working with customers, prototyping solutions, and pushing the boundaries of intelligent automation. He specializes in building end-to-end AI-powered workflows that bridge the gap between cutting-edge research and real-world enterprise needs.

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