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How Natera designed an agentic AI system for lab ops with… · Nvdium

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How Natera designed an agentic AI system for lab ops with Amazon Bedrock AgentCore

AAriel Jirau·AWS Machine Learning BlogPublished Nov 13, 2026, 06:26 AM· 11 min read

How Natera designed an agentic AI system for lab ops with Amazon Bedrock AgentCore cover image

What happened

Natera built SWARM, an agentic AI system on Amazon Bedrock AgentCore that captures institutional lab-operations knowledge and deploys it at scale.

This post walks through the full architecture, from knowledge base construction to deployment and evaluation, delivering about 130x faster first response and 96.2% automated coverage across support tickets.

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