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AWS named a Leader in the 2026 Gartner Magic Quadrant for… · Nvdium

AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

PPasquale DeMaio·AWS Machine Learning BlogPublished Oct 28, 2026, 02:19 AM· 4 min read

What happened

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer.

This recognition marks an important milestone for our team, and it reflects years of work pushing on what's possible in customer experience.

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